U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from. Average transit times to the United States from our domestic warehouse: 2-5 Business days, Average transit times to the United States from our international warehouse: 5 - 20 Business days. Average transit times to International: 15 - 45 Business days. There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.When you receive your tracking number, if you need help tracking your order you can go here.
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we'll give you your money back in full. Then if possible, you can donate your product to a local charity or recycle it.
YES, you are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email email@example.com. All you need to do is send us an email with the subject line "CANCEL".
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at firstname.lastname@example.org. If the address is wrong, we can correct this within 24 hours.
We ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please contact us with: - Your order number. - A picture of the damaged product -You can choose to have us send out another one, free of charge, or ask for a refund.
We will be sad to see you go, but you can cancel your subscription at any time. Just log in to your account, go to the subscription page and select the option to cancel. If you have committed for a longer subscription and have bundles left to receive you will be charged for, and will be shipped the remaining bundles. Then upon completion of your original commitment your subscription will automatically be cancelled.If you signed up on www.mytoothbrushclub.com simply head there and click login in the top menu, enter the username and password you used when signing up.Please remember we have to process subscriptions. You need to cancel 24 hours before your renewal to ensure you don't get charged.
Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device
Choosing a selection results in a full page refresh.
Press the space key then arrow keys to make a selection.